Contacts

Contact us and/or discover our FAQ (Frequent Asked Questions)

In case you need help, choose one of our support channels

Send an email

Contacts us sending an email to [email protected] or using the form to the right. You will receive an answer soon.

Chat Services

Start chatting with an agent
Open the chat


The chat is available every day between 2.30pm and 6.30pm (Cet). Alternatively you can send us a message using this form.

Partner & Marketing

Any proposal or business idea? Send us an email to :

Follow us on social network

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Download the App

available in Apple store and Play store

Frequently Asked Questions (FAQ)

  • Personal Profile
    • What does PronostiOk.com offer? Have I to open an account? Who can open an account? Why should I provide my personal details? Which personal details are mandatory? May I modify my personal details? Username (user login) Conferming the e-mail Junk e-mail / Spam e-mail Restore your Password I wish to change my e-mail address (user login).
  • Subscriptions and Payment Methods
    • Secure payments and SSL certificate Which payment-methods do you accept? Can I subscribe to more than one tipster? Where do I see my balance? Can I double check my purchases? May I receive a refund of my purchase? Satisfaction insurance How may I use the coupon? Paypal Skrill Neteller PaysafeCard Rapid Transfer (quick bank wire without extra costs) STRIPE (credit cards and debit cards)
  • Tips and Strategies
    • How do I buy one tip? What is meant by subscription? How long a subscription lasts? How are the tips (predictions)? Where are the tips (active tips)? How do I receive the tips? I did subscribe for a tipster, when do I receive the first tip? I did subscribe but I have received no tips yet? Cannot remember which tipster(s) I subscribed to? May I cancel or change a subscription? Can I extend the duration of an already purchase subscription? Why do I see only single and double bets? How may I earn money quickly? What is meant with Profit? What is meant with Yield? Which bookmaker should I use? How much money should I bet? What is an odd with “Handicap”? Why can I not access to my Pronostiok account? I did open an account but I have not received the confirmation email I do not receive your emails / I am not receiving your emails
  • App
    • I use the app PronostiOK but I do not receive the notifications Where do I find the App Must I use the App?